Terms & Conditions

At Exclusive Moves, we are committed to providing clear, transparent, and professional moving services in LA and OC, and surrounding areas. Please review our terms and conditions carefully before scheduling your move.

Policies

By Labor Law, overtime rates will apply if your move extends beyond 8 hours. Our team will notify you in advance if overtime is expected based on the workload.

As required by the California Public Utilities Commission (CPUC), moving companies must charge double drive time when the distance between our Norwalk office (ZIP 90650) and the pickup and drop-off locations exceeds 10 miles.

  • Example: If the drive takes 15 minutes, the billed time is 30 minutes. If the drive takes 30 minutes, the billed time is 60 minutes.
  • If the total distance is less than 10 miles, no commute charges will apply.
  • Drive time rates are prorated to ensure fair calculation.

 All moves are subject to a 3-hour minimum charge as outlined in our pricing policy. Hourly rates apply per job and not per mover.

A flat $300 fee applies to items weighing 300 lbs or more, such as safes, pianos, or hot tubs. Extra helpers may also be required for safety.

Any move requiring travel beyond 10 miles from 90650 will incur a mileage charge of $2.59 per mile (applies both to pickup and drop-off locations).

COVID-19 Safety

At Exclusive Moves, the health and safety of our clients and team members remain a top priority. We are committed to following proper safety protocols to reduce risks during the moving process.

  • All movers are required to wear masks and gloves while handling items.
  • Movers maintain social distancing whenever possible inside homes and during loading/unloading.
  • All high-contact surfaces in moving trucks are sanitized frequently throughout the day.
  • Our team members report to work only if they are healthy and show no signs of illness.

We kindly ask our clients to follow CDC guidelines and notify us in advance if anyone in the household is experiencing symptoms prior to moving day.

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